EximKartUSA allows returns on unopened and unused items within 14 days of receipt. Please refer to our Refund and Returns Policy for detailed information about eligibility, restocking fees, and the return process.

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued through the original payment method used for the purchase.

Shipping costs vary depending on the destination and will be calculated at checkout. Customers are responsible for all return shipping costs if a return is initiated.

YES, EximKartUSA currently ships to the United States, Canada, Australia, New Zealand, and Singapore. Please note that any applicable customs fees, taxes, or duties for orders in these regions will be the responsibility of the customer.

You can request an order cancellation within 24 hours of placing your order. After this period, cancellations may not be possible, as the order may have already been processed for shipment.

If you receive a damaged or defective item, please contact our customer service within 7 days of receipt. Provide photographic evidence of the damage, and we will assist you with a replacement or refund.

If you’ve forgotten your password, you can use the “Forgot Password” link on the login page to reset it. Follow the prompts to receive a password reset email.

EximKartUSA acts solely as an importer and facilitates the purchase of products on your behalf. If you encounter any issues with the product, including warranty or guarantee claims, you will need to contact the manufacturer’s customer service directly. We do not provide after-sales support, repairs, or warranty services.

You can find our Privacy Policy detailing how we collect, use, and protect your personal data at this link: Privacy Policy.